Need Payment Assistance?

Here are a few ways we can help.

• If you need more time to pay or would like to set up a longer-term payment plan, give us a call at 877-282-6248.
• If you're eligible to request a payment extension, a "Need more time to pay" message will appear on MyAccount. Simply click the link and follow the steps to extend your due date.
• You may qualify for state-funded assistance with your electricity bill. To learn more, call 2-1-1 or visit 211texas.org and ask or search for electricity bill help in your community.