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Customer Care Shop Plans

Contact Ambit Energy

Whether you're a customer or a consultant, we're easy to reach and ready to help. Find our contact information and hours below.

Customer Care

Hours

Monday - Sunday:
7:00 a.m. - 10:00 p.m. CT

Phone

Toll-free (877) 282-6248 or (877) 28-AMBIT
Fax (877) 805-5606

Lubbock Customer Care

Phone (877) 262-7091

Illinois Cancellation Request

Rhode Island Cancellation Request

 

Chat Hours

Monday - Sunday: 7:00 a.m. – 7:00 p.m. CT

 
Chat     Important Documents
 

Important Documents

Brochures (download)

A/C Heat Shield
Surge Protection
Bill Glossary

Forms (download)

Critical Care Form

On the Web

New Occupant Statement for Switch Hold Removal
 

Email Customer Care

Many questions or concerns can be addressed via email. You’ll find a list of what we can help you with in the drop-down box below. Just fill out the form and our Customer Care team will get back to you in the next 48 hours. If we are unable to address your issue via email, please call Customer Care.

Thank you

Thank you for submitting your inquiry to Ambit Energy. You can expect to hear back from our Customer Care team within the next 48 hours.

? How to pay your bill

How to Pay Your Ambit Energy Bill
X

There are three fast and easy ways to pay your Ambit Energy Bill:

  • MyAmbit Account – Log on to my.ambitenergy.com and pay online using your credit card, debit card or bank account. If you don’t have a MyAmbit Account, you can create one in a few minutes. All you need is your Ambit Energy account number (ex. AXXXXXXX).
  • Quick Pay – Use the Quick Pay feature on our website using only your account number and ZIP code. To access Quick Pay, simply select “Pay my bill without logging in.”
  • Customer Care – You can also pay over the phone by calling Customer Care at (877) 282-6248 Monday - Sunday: 7:00 a.m. - 10:00 p.m. CT.

If you are experiencing technical difficulties when using one of these payment methods, please submit an inquiry using our email contact form below.

Unfortunately, Some Issues Can’t be Resolved via Email

Please call Customer Care at (877) 282-6248 Monday - Sunday: 7:00 a.m. - 10:00 p.m. CT so that we may better assist you.

Have You Visited MyAmbit Account?

It’s your one-stop shop for information regarding your account, and may even answer your question or concern. Visit MyAmbit Account to:

  • Pay your bill
  • Access account balance information
  • Enroll in paperless billing
  • Set up automatic payments
  • Change or renew your plan
  • View previous invoices and historical usage
  • View plan information and important documents
  • View travel rewards points
my ambit account

Mail requests include:

Brochures (download)

A/C Heat Shield
Surge Protection
Bill Glossary

Forms (download)

Critical Care Form
New Occupant Statement

Document Requests

Billing History Request
Receipt of Payment Request
Letter of Credit Request
Proof of Service Request
Intent of Service Request
Reward Redemption


Outage Reporting

To report a service outage, find contact information for your local utility here.

Consultant Support

Hours

Monday – Friday: 8:30 a.m. – 5:30 p.m. CT
Saturday: 10:00 a.m. – 5:00 p.m. CT

Phone

Toll-free (877) 302-6248 or (877) 30-AMBIT
Fax (800) 508-9850

 

Commercial Inquiries

Hours

Monday – Friday: 8:00 a.m. – 6:00 p.m. CT
Saturday: 10:00 a.m. – 5:00 p.m. CT

Phone

Toll-free (877) 455-7575

 

Mailing Address

Texas Payments

Ambit Energy
P.O. Box 660462
Dallas, TX 75266-0462

Illinois Payments

Ambit Energy
P.O. Box 660442
Dallas, TX 75266-0442

Correspondence

Ambit Energy
P.O. Box 864589
Plano, TX 75086

 

Other Inquiries

Media Inquiries

Fax (877) 389-4042
mediarelations@ambitenergy.com

Business Inquiries

Fax (877) 419-8706

Contact Ambit