Ambit Energy’s U.S.-based Customer Care Center is here to assist all of our Customers promptly and professionally. From billing and usage questions to renewals, our Customer Care team is available to help you with your account and answer questions when you need assistance or more information. Take a look at this list of FAQs for tools that will guide you through your customer service experience at Ambit Energy.
When should I contact the Customer Care Center?
Anytime you have a question, feel free to call us at (877) 282-6248. You may find that our website, www.AmbitEnergy.com, can answer your questions. MyAmbit Account is another resource for you to pay your bill online, track Travel Rewards points and renew your service plan.
How can I get in touch with a Customer Care Representative?
You can call our Customer Care Center toll-free at (877) 282-6248 or (877) 28-AMBIT.
When is the Customer Care Center open?
Our Customer Care Center is open Monday through Friday, 8:00 a.m. – 6:00 p.m. CT, and Saturday from 10:00 a.m. – 5:00 p.m. CT.
Will I get to speak with a “real” person?
Yes! Our Customer Care Center is located in the U.S. and you will always have the option to speak with a representative in real-time during our hours of operation.
Where can I find my Customer ID number?
When calling our Customer Care Center, have your Customer ID number on hand. Your Customer ID number is an 8-digit number that starts with an “A”. This number, which was given to you when you signed-up for Ambit’s services, can be found on your welcome letter or on your bill. Our representatives will ask you for this number so they can locate your account information.